Refund policy

Please contact us for any questions at info@crispie.ca related to your order. We'd like to make it right.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned (Covid-19 safety), like  perishable goods items (Crispies) or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific order.

Unfortunately, we cannot accept returns on gift cards or subscriptions.

Exchanges
Due to Covid-19 safety protocols, we can not accept returned products for an exchange.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.